Returns & Refunds policy

At ShareZilla, we are committed to providing our users with a seamless and satisfactory experience. However, due to the nature of our services, we have established the following refund policy to ensure clarity and transparency.

1. Eligibility for Refunds

Refunds are only available in the following circumstances:

Subscription Errors: If a subscription is incorrectly charged due to a system error, we will issue a full refund.

Non-Delivery of Service: If the subscription you purchased is not accessible or is unavailable through ShareZilla due to technical issues or other platform errors, a refund will be provided.

2. Non-Refundable Situations

The following situations are not eligible for a refund:

User Change of Mind: If you simply change your mind about a subscription or no longer need it, refunds will not be issued.

Cancelled Subscriptions: If you cancel a subscription, no refund will be issued for the unused portion.

Third-Party Service Providers: ShareZilla acts as an intermediary for managing subscriptions but is not responsible for refund requests for third-party services. Any refund issues related to third-party subscriptions must be directed to the respective service provider.

3. Requesting a Refund

If you believe you are eligible for a refund, please follow these steps:

1. Contact Support: Reach out to our support team via email at support@sharezilla.com with your account details, subscription information, and a description of the issue.

2. Provide Relevant Information: To expedite the refund process, please include any relevant transaction IDs, proof of payment, and screenshots (if applicable).

3. Refund Processing: Once we receive your request, we will review it and process refunds within 7-10 business days, depending on the nature of the issue.

4. Refund Method

Refunds will be issued through the same payment method used for the original transaction. Please note that the processing time may vary depending on your payment provider.

5. Changes to the Refund Policy

ShareZilla reserves the right to modify or update this refund policy at any time. Any changes will be communicated via email or through an update on the website.

Contact Us

For any questions regarding our refund policy, please contact us at support@sharezilla.com.

We aim to ensure that all our users are happy with their experience at ShareZilla. Thank you for choosing us!